STADTSALAT - Delivery Service

Learn how we helped a delivery service company with more than 250 employees across three locations deal with daily order fluctuations and short-term cancellations.

Background

STADTSALAT has been offering premium quality food delivery since 2015. The company employs a total of 250 people in Hamburg, Berlin and Frankfurt am Main. What makes it special: Stadtsalat plans the last-mile delivery itself manually with its own drivers. Staff scheduling is carried out using Excel and quickly reaches its limits.

The challenge

Last-minute changes cost employees too much time and nerves. In addition, there were dynamic fluctuations within a day and a week and therefore an extremely large number of shifts with different start times and durations, making planning even more confusing and complex. This led to extremely inefficient scheduling.

STADTSALAT now uses shyftplan to plan shifts for around 200 drivers. In particular, the shyftplan functions "independent shift application" and "request for shift takeover" were frequently used by the employees. The automatic processing by the software has made the work of STADTSALAT's shift planners much easier.

Since the beginning of 2020, STADTSALAT has been using shyftplan to create shift plans automatically - entirely according to STADTSALAT's needs and rules. By minimising the effort involved in shift planning, STADTSALAT's employees were able to focus on their core business again: getting fresh salads to their customers as quickly as possible.

“shyftplan has an extreme economic impact for us: for example, if you assign the longer shifts to the best drivers, you have achieved a higher degree of efficiency at the end of the day.”

— Marcus Berg, Managing Director STADTSALAT