Integrated shift planning for SAP SuccessFactors. Automated and industry-proven.
shyftplan in action at Borussia Mönchengladbach
As a professional club with diverse operational areas: from the Fohlenakademie (youth academy) to hospitality box catering and stadium tours, Borussia Mönchengladbach requires central, reliable shift planning. Today, the club uses shyftplan to coordinate over 600 employees and temporary staff across various departments, creating transparency for both planners and the team.
Read this case study to learn how Borussia Mönchengladbach uses shyftplan to simplify collaboration with HR, accelerate the filling of open shifts, and increase planning reliability.
“shyftplan is a real asset for us and simplifies our work processes.”
Ralf Inderdohnen
Head of Fohlenakademie & International Projects, Borussia Mönchengladbach
The Challenge: Many departments, many temps, little transparency
Before introducing shyftplan, planning was done manually via Excel, email, and phone, across multiple specialist departments.
The Consequences:
- High coordination effort and susceptibility to errors regarding camps, tours, shops, and catering.
- Low transparency regarding staffing shortages; filling gaps took a long time.
- Tedious handovers to HR: List exports, follow-up questions, and correction loops.
- Limits to scaling: Around 10 planners coordinated >600 people in five independent areas,alongside their main duties.
“Without a central solution, it would be impossible to efficiently manage this number of people and departments”
Eva Mackes
Digital Transformation Team, Borussia Mönchengladbach
The Solution: A central platform with clear roles & stable processes
With shyftplan, Borussia Mönchengladbach structures shift planning from onboarding to payroll:
- Setup & Roles: The HR department creates employee profiles, manages access rights, and handles monthly payroll based on the times recorded in shyftplan.
- Onboarding & Support: Key Users (including Ralf Inderdohnen) were trained; Release News, Webinars, and the Academy facilitate the onboarding of new colleagues.
Areas of Application:
- Fohlenakademie (Camps & development courses): approx. 100 shift schedules per year
- Gastronomy & Hospitality Box Catering: incl. 42 boxes
- Merchandise Shops: Stadium and city center
- Museum
- Stadium Tours
- Security/Stewarding Services: Daily operations around the stadium
The Results: Less effort, more speed, higher transparency
- Significantly less planning effort: Centralized scheduling replaces spreadsheet maintenance and phone chains, including self-rostering and a clear view of gaps.
- Faster filling of vacancies: Open shifts are released at short notice; push notifications ensure they are covered quickly.
- Higher transparency: Staffing shortages become visible early on, targeted group information replaces communication scatter.
- Scalability in daily business: ~10 planners coordinate >600 people across five areas, without requiring full-time planning effort.
- Better collaboration with HR: A unified data basis and clear verification steps in accordance with contracts & hour quotas.
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